Questions

1. How can I pay?
2. I have tried to order but items keep jumping out of my basket.
3. I tried adding a product to my basket but it is still empty
4. Can I place my order over the phone?
5. How do I use my Credit Voucher / Gift Voucher?
6. When will payment be taken from my Bank / Card?
7. Do you sell wholesale?
8. Do you do a catalogue?
9. Do you have a shop I can visit?
10. I sent an email to you and I have not had a response.
11. Can I change or cancel my order?
12. What are your delivery times?
13. What are your shipping costs?
14. Non-deliverable, refused and unclaimed orders:
15. I will not be in when my item is delivered, what do I do?
16. Can I pick up my order from your head office?
17. Do you deliver to my country?
18. Can I return an item?
19. What do I do if I have exceeded the 10 days return limit?
20. I have received the wrong item.
21. What if my item is faulty?
22. Can you confirm that you have received my return?
23. The message ‘Your Cart Is Empty’ comes up when you try to add items to your shopping cart.

1. How can I pay?

We can accept all major credit cards/debit cards through our secure payment pages. Postal Orders and checks; payable to Blaze-On can be sent to the address on our contact page. Please allow 7 days for checks to clear.

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2. I have tried to order but items keep jumping out of my basket.

Please register before ordering, this will ensure that your products stay firmly put!

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3. I tried adding a product to my basket but it is still empty

In order to use the shopping basket you must make sure that your browser has cookies enabled. Go to you internet options settings in your browser enable cookies and try again.

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4. Can I place my order over the phone?

Yes, please call 020 8960 2023 Monday- Friday 9.00am-5.00pm.
Our friendly sales assistant will be happy to take your order for you

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5. How do I use my Credit Voucher / Gift Voucher?

Your Credit Voucher/Gift Voucher may be redeemed within 12 months from the issue date. Enter your Voucher code at the check out. You will need to enter your card details but it will not be processed unless the transaction requires additional payment.

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6. When will payment be taken from my Bank / Card?

Your bank/card will be asked for authorize of your payment when the order is submitted. You will receive an email notifying you of this. Payment will not be taken until your order has been shipped.

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7. Do you sell wholesale?

Yes, we offer wholesale terms for our own branded merchandise. Please register on our Wholesale Enquiries page. We will then upgrade your account to give you access to the wholesale section of our site.

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8. Do you do a catalogue?

Yes we produce a catalogue, please Email: lisa@blaze-on.com to request one.

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9. Do you have a shop I can visit?

Yes, we have 2 shops.
1. Blaze-On, The Camden Stables Market, The Court Yard, Units 607-608, Chalk Farm Road, Camden, London NW1 8AH.
Opening hours: 10:30 – 6:00 Monday to Friday and 10:00 - 7:00 Sat & Sun.
2. Blaze-On, Camden Lock Market, 52 Camden Lock Place, London, NW1 8AF.
Opening hours: 10:00 - 6:00 Monday to Friday and 9:30 - 6:30 Sat & Sun.

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10. I sent an email to you and I have not had a response.

We endeavor to respond to all customer enquiries within one working day. Our response may have been rejected by your email provider, it may have been viewed as junk mail, your mailbox is full etc. Please resend the original email.

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11. Can I change or cancel my order?

Please try to contact us with in 12 hours of placing your order, if your order has not yet been dispatched, we will happily amend or cancel it.

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12. What are your delivery times?

We aim to dispatch your order within 1-2 working days. Please allow a little longer during busier times such as November - December.
Christmas Deliveries
All orders placed before 1pm, 19th December, are guaranteed to arrive before Christmas. We will continue to deliver as per normal after this date but cannot guarantee a Christmas delivery.

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13. What are your shipping costs?

We charge a flat rate of £2.95 via 1rsr class & £2.45 via 2nd class, for orders valued £30.00 or more, shipping is free. Shipment outside of the Mainland UK will attract an additional charge. We will always advise you of this prior to shipping.

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14. Non-deliverable, refused and unclaimed orders:

If an order is returned, refused or unclaimed, due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will contact via phone and email. To resend the item we will recharge the postage cost

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15. I will not be in when my item is delivered, what do I do?

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

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16. Can I pick up my order from your head office?

Unfortunately it is not possible to pick up orders from our head office, but we do have 2 shops were you can shop at your leisure!
1. Blaze-On, The Camden Stables Market, The Court Yard, Units 607-608, Chalk Farm Road, Camden, London NW1 8AH.
Opening hours: 10:30 – 6:00 Monday to Friday and 10:00 - 7:00 Sat & Sun.
2. Blaze-On, Camden Lock Market, 52 Camden Lock Place, London, NW1 8AF.
Opening hours: 10:00 - 6:00 Monday to Friday and 9:30 - 6:30 Sat & Sun.

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17. Do you deliver to my country?

We are happy to ship worldwide. Our current postage options are automated for UK delivery only. If you are ordering from outside the UK, please contact us for a shipping quote, we will provide you with a range of options at the best possible price.

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18. Can I return an item?

Yes. Simply return the item(s) with a copy of the invoice, within 10 days of the date of dispatch for a credit voucher or refund. The item must be unused, with the original labeling and packaging intact (other than packing of carriage).

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19. What do I do if I have exceeded the 10 days return limit?

We will issue you with a credit note.

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20. I have received the wrong item.

If the item you received is not what you ordered, contact lisa@blaze-on.com quoting the order number. Return the item to the address on the contact page, within 10 days of the dispatch date. We will send you a replacement or refund straight away.

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21. What if my item is faulty?

If your item is faulty please contact lisa@blaze-on.com quoting your order details of the fault. Return the item to the address on the contact page, within 10 days of the dispatch date. We will send you a replacement or refund straight away.

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22. Can you confirm that you have received my return?

Unfortunately we cannot confirm when we have received your return. We do recommend you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.

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23. The message ‘Your Cart Is Empty’ comes up when you try to add items to your shopping cart.

We do apologize, we are presently working with the web design to fix the problem.
To correct the problem:
Please click on ‘My Account’ located on the top menu bar of the home page.
Then click on ‘Log In’
We will find that every thing will be back in you shopping cart.

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